Privacy Policy
The type of personal information we collect
When you contact us via our website, we collect and process the following information from you:
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Your full name;
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Your email address;
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Your contact telephone number;
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Your address and financial information (when placing an order).
Our website also uses cookies which collect website user statistics (such as visitor numbers and approximate location) to help us with marketing and improving our website.
How we obtain your personal information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
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Completing the contact us form to raise an enquiry;
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Subscribing to our website for the purposes of receiving updates and marketing material such as blog posts, special offers and new products;
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To make a purchase and to allow us to process and fulfill your order.
Sharing your personal information
We may share your information with employees to ensure that they can fulfil our service obligations with you. We may also share your information with our secure payment provider (Wix Payments) to process debit and credit card payments. For the purposes of delivering goods ordered, we will share your information with suppliers and couriers, where relevant, in order to deliver your goods and fulfil our contractual obligations.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting customerservice@littup.co.uk
(b) We have a contractual obligation.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored within our website providers secure server, and may be stored at our business premises in secure filing systems.
We retain your personal information for as long as is necessary to allow us to fulfil our obligations to you, and to address any enquiries or complaints that you may have raised, in line with current legislation.
Your rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal information.
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Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
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Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at customerservice@littup.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at customerservice@littup.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk