Terms & Conditions

General

Your use of our site constitutes your agreement to follow and be bound by the following terms and conditions. Litt Up reserves the right to update or modify these terms and conditions at any time without prior notice. 

 

Cookies

Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy / cookies policy, which allow us to use the data you provide to us.

 

Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities including, without limitation, scraping, data mining, data extraction and data harvesting on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

Litt Up do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Reproduction of our website is expressly prohibited.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Limited Warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

 

Terms of Sale

By placing an order with Litt Up you are offering to purchase a product subject to the following terms and conditions.

When placing an order you are taking responsibility that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

 

None Conformity of Terms of Use

If you breach Litt Up's terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website and blocking computers using your IP address from accessing the website.

 

Variation

Litt Up may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of publication of the revised terms of use on our website.

 

Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

 

Exclusion of Third-Party Rights

Litt Up's terms of use are for the benefit of both you and the company and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party

 

Law and Jurisdiction

These terms of use will be governed in conjunction with English law, any and all disputes relating to these terms of use will be subject to the jurisdiction of the courts of England and Wales.

 

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order.

A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

 

Pricing, Availability & Promotions

All orders are subject to availability and confirmation of the order price. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT.

Delivery costs may be charged dependant on the location of the delivery address specified.

Any promotional codes are subject to strict terms and conditions of use which can be requested.

Only one promotional code can be used at any one time.

 

Payment

We accept payment from Visa, Visa Electron, Mastercard, Maestro, Switch, American Express, Delta and Solo.

On receipt of your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

 

Delivery

Please refer to our Shipping Policy.

For delivery destinations outside of the UK, please contact us for assistance. 

 

Orders placed over the weekend or on a Bank Holiday will be processed the next working day.

Litt Up shall not be liable to the Customer or be deemed to be in breach of contract by failure to perform any of the Company's obligations in relation to the Goods if the delay or failure was due to any cause beyond the Company's reasonable control.

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Litt Up take no responsibility for items that are signed for and left with a neighbour, or at an alternatively stated "safe location". 

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Litt Up strongly recommend that you do not hire a professional to install your goods until they have arrived and been inspected for damage.

 

Faulty & Damaged Policy 30-Day Notification Window

You have 30 days from the date of receipt to request a refund, for any reason. However, your item(s) should be checked immediately upon receipt, irrespective of any planned installation date. Any items reported as damaged either after 5 working days of delivery and/or after installation cannot be returned, exchanged or refunded.

 

All of our items are of a fragile nature which is why we package all our items professionally with heavy-duty boxes and padded foam to help securely transport your item(s). 

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Please retain original packaging in as good condition as possible until you have checked your item. Should your item(s) arrive with any broken parts or signs of damage, you must report this to us within 5 working days.

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We are unable to issue a refund if damage is reported after the product is installed, or after 5 working days.

 

We will arrange for a replacement product or specific part to be sent as soon as possible once the damage, defect or missing component has been reported. We will require a clear photograph of the damage or defect prior to dispatch to support your claim. We will contact you using the details provided to confirm what has been arranged. If we need that item to be returned to us and we will provide you with a returns label. If items are damaged, please retain original packaging, as without this we are unable to collect damaged items from you.

 

If you wish to return an item within the 30 day notification window, please complete the 'Request a Return' form and wait for us to contact you prior to arranging to ship the item back to us. 

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If you report an issue outside the 30 day notification window, we reserve the right to reject this claim, however we may have the opportunity to repair or replace any faulty goods which are of unsatisfactory quality, unfit for purpose or not as described. Tell us wherever you'd prefer a repair, or a replacement and we will review the matter in detail.

 

12-Month Standard Guarantee

All our products come with a 12 month guarantee as standard. This excludes the following:

• Any defect that may arise from fair wear and tear;

• Wilful damage

• Failure to follow the Company's instructions

• Modification of the goods

• Failure because of poor cleaning and/or maintenance

 

We will only accept claims for items that are proven to be a result of deterioration through no fault of the customer. You will be required to provide photographic evidence and provide details of ventilation and cleaning products used. We will endeavour to identify which component(s) need replacing and if available in stock we will send the replacement(s) free of charge delivery. If we are unable to determine the fault of the Customer's item, we will arrange for the item to be collected for inspection by our technical team. At our discretion, we may offer the Customer a replacement product at this time, or alternatively, it will be fully repaired and fully tested, and returned to the customer.

 

Your guarantee applies from the date of your delivery, you must retain your invoice, order confirmation or guarantee certificate as proof of purchase and provide us you’re your warranty duration length.

 

Installation costs

We recommend that a fully qualified electrician fits all electrical or electronic parts however, any incurred costs will be at the Customers' expense. The installation of the product and the fitting of any replacement parts by a non-qualified person are totally at the Customer's discretion and we are not liable for personal injuries caused as a result. We are not liable for any costs incurred in removing a faulty item or reinstalling a repaired or replaced item. The above warranty is given for the benefit of the original purchasing customer only and is not transferable or assignable by the customer to any third party. We will arrange for a replacement product or specific part to be sent as soon as possible once the damage, defect or missing component has been reported. We will require a clear photograph of the damage or defect prior to dispatch to support your claim. Should this information not be provided we will be unable to replace the goods.

 

Right to Cancel 

You have 14 days from receiving your goods to decide if you wish to keep your order. To return an item, please visit our Returns Centre and submit your order information. If you change your mind after ordering the item but before delivery of the item(s) to your address, please contact us. Depending on whether your order has been processed or dispatched will determine if your order is eligible to be cancelled.

You have the right to cancel at any time from the moment you place your online order up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’. In the instance where you may have ordered more than one item, the 14 days begins from when the last item was delivered to you.In order to qualify for a refund, we ask that all items be returned unused and in a good re-sellable condition, including the original packaging the item was delivered in good condition, with all original fixings and documentation enclosed. Please use clear tape only to re-seal the packaging, attach the returns form to the outside of the box and make sure you do not write directly onto the cardboard. We recommend you get proof of postage when sending your item(s) back to us. We are not liable for any damage or loss of your item during the return transit. We reserve the right to refuse an exchange or refund if goods are not returned in a re-sellable condition or are damaged.

 

We aim to refund all order within 5-7 working days of returning your order. After we receive and process your return, it may take up to 5-7 business days for your refund to display on your payment card statement and will be issued back to the original payment method.

 

Do I have to pay to return unwanted goods?

If the item is unwanted or no longer required, you must cover the delivery cost for returning these goods. We recommend you get proof of postage when doing so.

 

If the item(s) are damaged or faulty then will either collect the item(s), send you a pre-paid label or request that you discard the item. If your goods arrived on time, you will not receive a refund for express delivery.

 

When you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. Until the item is received back at our warehouse and in good condition including packaging, the goods remain your responsibility. If you are returning a product at your cost/method and these arrive damaged in transit on return to us, you will not qualify for a refund.What may prevent us from issuing a refundIf you try to submit a claim after the 30-day cooling-off period, we are unfortunately unable to validate any claim and will not be able to issue a refund.

 

Please do not install your item before changing your mind about wanting to keep the item, as once your product is installed; we are unable to issue a refund. We are also unable to issue a refund if damage is found once the product is installed.

 

We are not liable for any damage or loss of your item during the return transit. We reserve the right to refuse an exchange or refund if goods are not returned in a re-sellable condition or are damaged.

 

Please follow the instructions under 'How to return your goods to us'. If these are not followed correctly, this may prevent us from issuing a refund.

 

Please ensure any material taped to the box is clear and legible and nothing is written directly on the cardboard. If you return an item without the correct information clearly marked on the returns slip on the outside of the box, the delivery back to our warehouse may be refused and a refund may not be able to be issued.

 

Refunds

Refunds are usually process within 7 working days from the time the order has been received by our warehouse team. After the refund has been processed we ask that you allow 2-5 working days for the funds to show in your account.We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return them at your expense.

 

We are unable to accept returns that have been installed incorrectly outside of the first 14 days from delivery.

 

 

Guarantee Claims

In the event that you need to make a claim under your guarantee you will be required to fill in our online returns form, once completed one of our team will assess whether the fault be covered under the guarantee and approve accordingly. Once authorised you will receive an email with instructions on how the item will be returned to us and then advise when the spare part/ full replacement will be delivered. For claims made within 6 months - you are required by law to allow Litt Up one opportunity to resolve you issue in the form of a replacement part or replacement item. Should this attempt fail you have the right to ask for a refund but only once the item has been returned to us. Outside of your first six months Should a replacement unit be offered but we no longer supply the item our team will provide you with an item of similar size and features. Please be aware that you are not entitled to a full refund should your item no longer be available you have the right to ask for a refund which will include a deduction for fair use of 25% of the items value.Litt Up reserve the right to refuse refund request make outside of this time frame and therefore you will be obligated to accept a replacement item of our choosing.

Please be aware that you will be asked to provide your guarantee certificate should you make a claim outside side of your first 12 months. Should this certificate not be provided we will be unable to assist you.

 

Fraud Policy

To protect our customers all orders placed through our website are screened and security checked for fraud. We advise you to include a valid telephone number and email address with your order so that we can contact you if we need you to confirm its authenticity. All checks are made for the security and safe shopping of our customers. We may ask you to confirm certain elements of your order which may include the billing or delivery address. Although it is rare that it would be necessary for us to cancel an order, we reserve the right to refuse any orders from a customer where the following situations are applicable:Incorrect credit/debit card number, expiration date or security code.Incorrect billing information (billing information you provide is different from information your credit card company/ bank has on record).We may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. If we are unable to contact you, via the telephone number or email address you provided with your order within 3 days we reserve the right to cancel your order. (In this circumstance a full refund will be actioned to the original payment method).We reserve the right to request additional proof of billing information.

 

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints in writing to customerservices@littup.co.uk